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To buy wine from our website, and have it delivered upon completion of payment, the buyer must be at least 18 years of age, be located within Australia and specify a delivery address within Australia. Under law, alcoholic beverages can only be sold or supplied to persons aged 18 years of age or over. By placing an order, the buyer confirms they are at least 18 years of age. If buying wine as a gift, the recipient must also be at least 18 years of age.

Requests to send wine to an international address will not be despatched until the buyer has been contacted and the appropriate freight charges have been paid.  International freight charges vary from country to country and quotes are available on request.

Bussell Vineyards may terminate any special offer advertised on our website without advance notice and at any time

Prices for wine, stated are in Australian dollars, and may be per bottle or per case, as stated. Prices include all applicable taxes, unless otherwise stated.

 

Wine and other products advertised on our website must be paid for by Visa or MasterCard when ordering. If the credit card issuer does not authorise the transaction, or later revokes authorisation for the transaction, Bussell VIneyards reserves the right to cancel the order and withhold delivery.  For orders where the "phone order" option is selected, no goods will be despatched until the buyer has been contacted and payment for the goods, including any applicable freight charges, has been obtained

 

If a product improperly appears on the website at the incorrect price, Bussell Vineyards may decline or cancel any orders placed at the incorrect price, even if the order has been confirmed and payment taken. If a credit card was charged for the purchase and the order is so cancelled, Bussell Vineyards will notify the buyer and issue a refund to the credit card account in the amount of the incorrect price.

 

All products on our website are offered for sale on the basis of stock availability. If a product is out of stock, Bussell Vineyards will contact the customer regarding replacement or alternative products.

 

Bussell Vineyards uses Australia Post eparcel Wine Delivery Service as its freight forwarder, and will endeavour to despatch all paid orders within 7 days of receipt of payment.  Delivery times may vary due to the operational conditions encountered by our freight forwarder at any given time and therefore Bussell Vineyards cannot guarantee the exact time span for delivery of products to the purchaser.

 

Estimated delivery times for products ordered from our website are 7-10 working days after despatch for metropolitan areas and 10-14 days after despatch for regional areas

 

Australia Post eparcel does allow deliveries to be tracked in transit, and Bussell Vineyards can provide this service to the buyer on requested.

 

If the buyer specifies delivery instructions using the notes field on the purchasing page of our website,  Bussell Vineyards can attach those instructions to the delivery label, but accepts no responsibility if the freight forwarder, at their discretion refuses to follow those instructions.  If no instructions are specified and the buyer is not home at time of delivery, a card will be left in the letter box of the buyer indicating the Post Office or Australia Post Shop at which the items can be collected.  If the items remain uncollected for a period of time and are then returned to Bussell VIneyards as per normal operating procedures of our freight forwarder, the buyer will be required to pay the appropriate freight charge before the products are resent by Bussell Vineyards.

 

Bussell Vineyards accepts no responsibility for loss or damage to wine that is delivered in accordance with specific instructions nominated by the buyer and therefore a buyer nominates specific delivery instructions at their own risk.

 

If a case of wine is received with one or more broken bottles, Bussell Vineyards will issue a credit or send replacement bottles if the buyer so notifies Bussell Vineyards within 14 days of payment.  Bussell Vineyards reserves the right to request proof of any breakages being claimed by the buyer

Risk of damage, loss or deterioration of products passes to the buyer on delivery.

Products remain Bussell Vineyards property until paid for by the buyer.